Notice Regarding Communication Breakdown
On Oct 27, 2008 one of our users brought to our attention that the forums were not being tended to.
Here's an explanation of what happened. Somewhere around the August timeframe, we stopped receiving email notifications from web forms and the forums when new posts were made. Since the majority of all support requests come to us directly through emails to support@gulf-technology.com or through Snowcovered and the DNN Marketplace, we only check in on the forums when those notifications instructed us a post was made. Since the forums are so low-use, we haven't made an effort to keep track of them and should have noticed the lack of notifications and to that end, please accept our apologies.
Ironic that as a result of trying to provide a number of flexible communication methods for making requests in order to keep up quality of service, one of those communication methods failed completely when our DNN portal stopped relaying messages through our web host's SMTP server.
We've since moved the email system to use gmail's SMTP server and will commence testing it as a more viable solution over the next few days as we work through this backlog of requests.
Just to be clear, support and further development of our modules has been and will continue for the foreseeable future. In fact, we have a number of exciting features coming very soon. We've continued to support and provide upgrades for all existing customers and will continue to do so.